Students have a right of appeal against academic or administrative decisions affecting them. Remember that disputes can frequently be resolved without going to a formal appeal. Before using a formal appeal procedure, students should discuss any disputed decision with the appropriate person and this can be done either by emailing:
Kirsty Fantini – firstname.lastname@example.org or contacting her via phone 0408 974 629.
It is important to be clear about your concern or grievance and ask yourself the following;
- What am I concerned about?
- What would I like to see happen?
Once your initial concern or appeal is received either via email or phone a decision will be made whether this can be rectified immediately and this will be detailed to you in writing within 5 business days. However in the event that a solution cannot be met then a formal grievance procedure will occur and a third party will be present. This person will be a neutral person and not directly connected to the circumstances. This person will be present to hear your concerns/ appeal and assist in the decision making process. Regardless of the outcome all parties will be notified within 30 days. In the event that an appeal will take longer than 60 days to finalise all parties will be informed in writing of this delay.